FAQs

Can I send you native files that have been created in Word or Power Point?

Unfortunately we are unable to use the Word, Power Point and documents in formats other than print ready PDF format, or high resolution JPEG and EPS files.

Our most preferred method is press ready PDF files. 

If you need to provide us with Illustrator, Photoshop or Indesign files, please contact us before doing so to ensure we can accept the version you will be exporting out.

If providing ID, AI, or PSD files please outline text, flatten artwork and embed any linked files. All you need to do is provide us with your Press Ready artwork and we can print it for you. All artworks will have to be set up correctly as it will be sent to print automatically.  We have template guides online to help you to set up the artwork in accordance to our requirements (e.g.: bleed, safe area etc.). 

Failing to set up the artwork correctly may incur a delay in production, and most importantly you may end up with a disappointing products.

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What File Formats do we Accept?

Our most preferred method is press ready PDF files. 

We do accept JPEG and EPS high resolution files.

If you need to provide us with a Photoshop, Illustrator or Indesign file - please ensure you contact us before doing so as we will need to ensure we can accept the version you wish to provide.

If providing ID, AI, or PSD files please outline text, flatten artwork and embed any linked files. All you need to do is provide us with your Press Ready artwork and we can print it for you. All artworks will have to be set up correctly as it will be sent straight to print. 

We have template guides online to help you to set up the artwork in accordance to our requirements (e.g.: bleed, safe area etc.).  Failing to set up the artwork correctly may incur a delay in production, and most importantly you may end up with a disappointing products.

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Can you print urgent jobs?

Yes, we do offer the “Same Day Despatch Products” and “Next Day Despatch Products”.  If the order is placed before 10am, it will be despatched on the same day or next day, depends on which product is ordered. if order is placed before 10am on the same day*, terms and conditions do apply, please refer to the individual product for more information.

 

Please note that normal delivery times will still apply for delivery. Please find below some rough delivery times* from us (VIC) to metro areas in different states within Australia:

 

To VIC: 1-2 working days

To NSW: 2-3 working days

To QLD: 3-4 working days

To WA: 5-6 working days

To TAS: 5-6 working days

 

*Please note delivery time is a rough guide only and delay may occur due to unforeseen circumstances (e.g.: flood, bushfire, vehicle breakdowns etc.).  Please also note that the freight company is a 3rd party from us and it depends on the freight company to deliver goods in a timely manner.

*Please note if there is no one at the address when delivery occurs, the goods will be left at the front door or somewhere safe by the driver without signature.  There is no second delivery.

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When will I receive my order?

The production time is different for individual product as each product has different finishing requirements.  Below is a rough guide for the production time for some of our *standard products:

 

- Gloss/ Matt laminated business cards: 3-5 working days

- Folded business cards: 5-7 working days

- Unlaminated business cards: 7-10 working days

- Postcards: 5-7 working days

- Flyers: 5-7 working days

- Brochures: 5-7 working days

- Large format posters: 1-2 working days

- Letterheads: 5-7 working days

- Followers: 5-7 working days

- With compliment slips: 5-7 working days

- Notepads: 7-10 working days

 

The “Same Day Despatch Products” will be despatched on the same day if order is placed before 10am on the same day*, terms and conditions do apply, please refer to the individual product for more information. The “Next Day Despatch Products” will be despatched the next working day if order is placed before 10am*, terms and conditions do apply, please refer to the individual product for more information.

 

Please note that production time is not an ETA of the job, it is when a job is completed and despatched from us.  We use reputable freight companies and delivery time do vary depends on your location.  Please find below some rough delivery times* from us (VIC) to metro areas in different states within Australia:

To VIC: 1-2 working days

To NSW: 2-3 working days

To QLD: 3-4 working days

To WA: 5-6 working days

To TAS: 5-6 working days

 

*Please note the production time above only applies to our standard product with standard stock, quantity and finishings.

*Please note delay may occur if the supplied files can’t be used due to artwork errors (e.g.: no bleed, text is too close to edges, images are low resolution etc.). 

*Please note the production time is a very rough guide and delay may occur due to unforeseen circumstances (such as machine breakdown, extreme heat etc.).  

*Please allow extra time if the product requires special stock and finishings.

*Please note delivery time is a rough guide only and delay may occur due to unforeseen circumstances (e.g.: flood, bushfire, vehicle breakdowns etc.).  Please also note that the freight company is a 3rd party from us and it depends on the freight company to deliver goods in a timely manner.

*Please note if there is no one at the address when delivery occurs, the goods will be left at the front door or somewhere safe by the driver without signature.  There is no second delivery.

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Australia Post Delivery Options

We currently offer the best available services from Australia Post which are all trackable. To track and trace your parcel, use the track and trace ID that we will email you if you choose from one of the Australia Post services below at this web address: www.auspost.com.au

We currently offer your goods (dependant on final weight and size) to be sent via:

- Standard Australia Post Satchel up to 5kg in weight.
- Standard Express Post Satchel up to 5kg in weight.

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Toll IPEC - Road Couriers

Toll IPEC - Road Couriers

http://www.tollgroup.com/tollipec
1300 865 547

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Startrack Road Express - Courier

The Startrack Express - Road Couriers

http://www.startrack.com.au/
Phone: 13 23 45

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Why can't I select "Local Pickup"?

Local Pickup is available if you live within Victoria. If you have selected local pickup, your finished manufactured print will be available to be collected at our Dandenong South (Victoria) Factory once we notify you that your purchased print is ready for collection.

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